There’s something in this book for everyone who works in corporate America. Ward has taken his wide understanding of complex workplace issues and turned it into a simple practical and informative toolbook for us all.
The best-selling, straight-forward, easy-to-use toolbook for supervisors, managers and team leaders who want to effectively handle common bad behaviors, people problems and sticky situations that are almost certain to arise in any workplace. Originally published in 2002 and completely updated, revised and re-released in 2015, this book has been declared the “User-friendly guide to the rules of engagement for today’s workplace.”