Ward, who has definitely been there, seen it and done it, provides straightforward, clearly written and valuable work tools and techniques for resolving the difficult ‘soft issues’ all managers encounter.
The best-selling, straight-forward, easy-to-use toolbook for supervisors, managers and team leaders who want to effectively handle common bad behaviors, people problems and sticky situations that are almost certain to arise in any workplace. Originally published in 2002 and completely updated, revised and re-released in 2015, this book has been declared the “User-friendly guide to the rules of engagement for today’s workplace.”